Are you an expert leader who enjoys providing outstanding customer service and driving operational efficiency? Do you have the skills to manage complex contracts, oversee export activities, and command a high-performing team? Do you have a background in driving governance or compliance to law?
As our Contracts & Export Manager, you will direct the Contracts & Export Department and play a key role in ensuring customer orders move smoothly from receipt through to shipment, invoicing, and completion. You will help deliver outstanding service while ensuring compliance with UK & US export regulations. You will ensure the team embodies governance to protect the business from risk.
You'll be committed to managing daily functions while identifying opportunities to improve processes and team performance. If you enjoy solving problems, evolving people, and driving continuous change for the better, this could be the role for you.
What will you be doing?
You will:
- Lead and develop a team of Contracts & Export Coordinators.
- Oversee order loading, shipment coordination, and invoicing.
- Ensure compliance with UK & US export control regulations and company policies.
- Monitor departmental performance and identify areas for improvement to aid business growth.
- Reduce operational risk through effective contract and export management.
To succeed you
- Will have strong leadership and people management skills.
- Can balance operational priorities with strategic improvement initiatives.
- Are customer-focused and commercially aware.
- Have experience managing contracts, exports, or complex order fulfilment processes.
- Thrive in a fast-paced environment and enjoys solving problems.
- Are committed to continuous improvement and compliance excellence.
- Ideally have previous knowledge and experience of UK & US Strategic Goods, and international trade
Direct Reports: You will manage a team of Contracts & Export Coordinators.
Key Areas of Accountability: Order loading. Shipping and invoicing performance. Export and Import compliance and associated risk management. Departmental service delivery. Team development. Resource planning, and continuous improvement within the Contracts & Export function.
Ready to make a difference? If you are passionate about delivering operational excellence, developing people, and ensuring customers receive an exceptional service, we'd love to hear from you.